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Email support refers to one of the important customer communication channels that most companies use today. Typically, customers reach the brand with their issues using the email address mentioned on the brand’s website or in any social media channels. Or else they can simply revert to the mail

received from the brand itself.

Email support services outsourcing refers to the process by which a company outsources its email support services to a third-party service provider who specializes in this field. The service provider will reply to your customer’s mail outside operational hours and busy times. The main advantage of email support services outsourcing is that it is considered a convenient way for customers to communicate without waiting for their replies. The outsourcing agency will reply immediately no matter what the time and volume are