Who Is AD Call Center Agent Services?

At AD Call Center, our focus is on creating insanely great experiences for customers—online, on the phone and through social media. We approach it from all sides; from acquisition and sales to customer care, offering a suite of world-class customer experience services and technology—including customer relationship management and back office support.

What Do We Do?

We provide businesses with personalized call center outsourcing reaching consumers in the United States, Mexico and other countries in Latin America. Our services help businesses to efficiently scale, while limiting expensive staffing costs. ListenTrust’s executive and management teams have decades of collective call center experience.We have extensive experience handling inbound and outbound sales and lead generation projects, non-profit fundraising campaigns, and customer service for a wide variety of industry products and service types as it relates to direct response and digital marketing.

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Our advantages

Call centers are specialized departments that exist to handle large call volumes for a business, whether that be fielding customer service calls, screening new patients, or various other services. Each call center staffs agents trained in customer service, market research, general support, and more to field the calls.
1.

Increase Sales

If you decide to outsource or use a separate business to run your call center, you are only paying for the time agents spend on your calls plus operation fees. This system is significantly cheaper than running your call center in-house, but you can also run your own call center. 

2.

Increased CX

A reliable call center will use defined roles to ensure all issues have sufficient covering; when a customer calls in, they talk with a representative who has enough information to solve the problem or find someone who does. The more proficient and efficient a call center is, the better the customer’s experience will be.

3.

Reduced Costs

If you decide to outsource or use a separate business to run your call center, you are only paying for the time agents spend on your calls plus operation fees. This system is significantly cheaper than running your call center in-house, but you can also run your own call center.